Free shipping over 300 EUR
Orders & shipping
Shipping information
- Free shipping over 300 EUR minimum order.
- Free shipping in Estonia.
- EU countries we offer flat shipping rate of 10 EUR
- Outside of EU countries, including UK, we offer flat rate shipping 20 EUR
What is our return policy?
We accept products purchased from your1kind.com in new condition with liners in tact for refund or exchange - if we have the correct size available. Return shipping is at customer expense. You have 14 days from arrival date to exchange or return. Please note sale items are final sale and are not eligible for return. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.
What items are exchangeable?
Items within 14 days of their arrival date. Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.
What items are non-exchangeable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Sale items including items purchased during flash sales or with a code above 15%.
- Items that have been worn or are soiled/stained.
What to do if you experience issues with your items?
We are confident you’ll love your pieces however if there are any issues with quality or a fault we will be happy to resolve this quickly. Please contact your1kind@gmail.com. Items suspected of being faulty must be returned via our normal returns process, for inspection by our quality control team.
How long can an exchange or a refund take to complete?
It usually takes between 5-14 working days.
Can I change my order?
If you contact us in your1kind@gmail.com within 2 hours of placing your order, we give our best to make the adjustment, but we can not quarantee it.
How long will it take for my order to arrive?
Depending on your location, after dispatch, your order will arrive within 1-15 business days. Please note weekend days are not business days. Please allow 1-3 business day for processing. Transit times are measured at the point of dispatch.
What is the best way to take care of my swimwear?
Handwash your swimwear in cold water and avoid using harsh soaps. Then, lay it out in a shaded area away from direct sunlight. Avoid drying maschines.
How can I track my order?
After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.
Duties and taxes
- EU ONLY:
Parcels are shipped from within the EU, meaning no customs duties are incurred.
- International/Non-EU (includes the UK):
Customs duties and/or VAT apply for international orders at the discretion of the destination country and are the responsibility of the customer. 1kind is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
My package is lost, what should I do?
We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact your1kind@gmail.com
The product I want is out of stock. When will it be back?
Join our newsletter and we will let you know. :)